Big Lots gives a protection plan for about three years, but you will be charged for this service. Long hours, short staffed, stupid policies (try working at the corporate office with those babies all day!) You can also update your email address and password. Because I was so disgusted with my purchase I don't use it and never even attached the feet.Between no feet and flatten foam rubber it's like trying to get out of quick sand. Allstate covers unintentional pet stains from a single incident. However, it is now September and it has steadily been falling apart. Personal line of credit. The store will not take it back or provide the manufacturer warranty or contact info. width: 100%; Now I'm trying to get serta to replace it, but that's not looking good either. I received my purchase and want to return it. What can I do? Extremely dissatisfied! However, you will need your receipt to file a claim, so be sure to keep it in a safe place. Any video games and software that have been opened may only be returned for an exchange. Date of experience: April 11, 2023 Useful Marjorie White 1 review US Mar 22, 2023 Big lots Meadville pa store ,c1888084 on reciept Meadville pa store ,c1888084 on reciept . I am so disappointed. Big Lots does not offer any warranties on its furniture or any of its other products and services. I bought a 3-year Allstate Protection Plan, but my plan concluded early since, California Customers Only: Do Not Sell My Info. Many claims are approved instantly. Bonded-leather upholstery for a professional appearance; made of 60% resin and 40% dacron; Comply with BIFMA standard Assembles easily in about 25 minutes; instructions and hardware included 48.2 x 30.1 x 29.1 Inches (H x D x W). I would not recommend buying from big lots. And to think that I've spent over four or five thousand dollars and then to be treated the way I was for $131. Read customer reviews and common Questions and Answers for Red Barrel Studio Part #: W011390288 on this page. We will keep doing this until the safe is empty. In addition, Big Lots sells defective merchandise, wireless headphones (550018068). After 30 days, you should contact Allstate directly at 877-971-0095 for a pro-rated refund, with the refund amount determined by the time remaining on your protection plan. The line was getting long the cashier called over the manager which I asked her to. Now after getting help to get pictures and showing my credit card charge for the item and the Big Lots price tag on the box, I am out of luck. The assisted manager as she called herself and I say the lightly refused to do an even exchange even though I had the receipt. Copyright 2012 - 2023, ReturnsAndRefunds.com. Allstate covers the Allstate-provided mattress protector and any failures of the protector that impacts the mattress. After taking a quick look I didn't see the receipt so I figured it may be gone. How do I contact the previous warranty provider? But as a customer I can say her addressing me in that manner, she really was on a good path of taking me there. It was so very strange and very obvious that there was malicious tampering with this pkg which was originally delivered(??? B&H. Big Lots. Bought some inflatables from Big Lots; put them up after Thanksgiving. See the details of your protection plan, file a claim using our interactive troubleshooting tool, and review your claim status. Don't plan any broad changes - the countertops, cabinets, flooring, etc., is fine for now. Pure Promise is a 5 year worry-free protection plan for your furniture It covers stains, accidents, and structural damage to fabric, leather, and wood items A Certified Service Technician responds to all incidents Trained Professional will repair or replace damaged items If you do not use your coverage, you get the full amount back in store credit NO common sense anymore!!! (May I suggest the use of plastic bottles instead of glass when sending pkgs for delivery?) In July I purchased a serta twin bed set for my disabled daughter. I never want to purchase from them again. Since I still have the sale receipt to see what we can work out. Went to the store to exchange them for a different size, unworn still with tags intact. Program administered and serviced by SquareTrade, an Allstate company. I was so disappointed to have spent the money I had and not have the satisfaction guarantee or your money back policy. I went to my local Big Lots stores to inquire. I am NOT faulting BIG LOTS packing or the FedEx delivery. Put signs up at your store! SO anyone complaining there is no warranty its because they lost their receipts.. Big lots ranks 50 of 333 in supermarkets and malls category. All other trademarks and service marks are the property of their respective owners. AT&T Mobility. I'll never purchase furniture from them again. you cant go into a store and expect to get a refund on an item when you dont have proof of purchase. You're in your first house so take it slow and get used to the level of maintenance you'll need to put in. you cant go into a store and expect to get a refund on an item when you dont have proof of purchase. Later, on sale rep stated the tables were delivered to a different address which wasn't mine and they would resend the tables. Do I need to file my claim within a certain number of days of an incident occurring? Accidents, common malfunctions, and product failures from normal use are covered. Which he did not it was out of the register. The material started separating along the seems within the first two months. . It is impossible to rely on stores to carry this item for long. Adjustable seat height and tilt. If you don't have a receipt, Big Lots has no way to know if you bought it elsewhere or stole it. Today is January 28,and it is not working. Only to get it home and discover that the mattress is unusually short. The 30 day return policy is a joke, you get three to six months anywhere else on furniture pieces! I asked could I pick them up in store amd they said no. It is broken. I've had good experiences with their furniture and kitchen appliances. .slider-title .hr{ I contacted Lane. So to sum it up, I would have been paying for your employees to get paid to make mistakes because they are not paying attention? needless to say, I was upset. Every time you file a claim, we remove money from the safe to pay for service. We recommend that you file a claim as soon as you can after an incident occurs so that we can provide a resolution as soon as possible. She was so excited until now, just 3 months later, the side is sagging and almost slants downward from the center. Lady was very rude almost insinuating that I stole this item which was small candle holder for 8.00. "It's a gift" doesn't work since buyers can get gift receipts. Big Lots refuses to take it back because it's more than 30 days and can't be returned in original condition! The springs where poking through and the sagging where hurting me. We said NO, requesting full replacement. View full Terms & Conditions for complete coverage details. Well contacted big lots in Marion Ohio Today. Finally I figured out i could log onto big lots reward card web site and even though it has the purchase their and the date they won't take it back because I'm past 30days. why did they not emphasis they are not taking returns right now! right: 100%; My money for a cheap store gift card. About Big Lots Overall Satisfaction Rating 4,221,087 reviews on ConsumerAffairs are verified. The sales associates were easy to work with and fairly helpful. He started to get hostile with me he started to physically intimidate me he started to get louder with me insisting a cash refund. What does the Allstate Protection Plan cover? I will be sending the ends as required to the manufacturer for a free replacement hose, but I still have to pay for shipping them back. Bought an oversized recliner in Nov 2 and it is already misshapen. Bought a 400$ recliner from big lots in March so i could rock my newborn to sleep. You pay one time for your protection plan at the time of purchase. I did not have the receipt for a curtain rod that I wanted to return. If you don't have a receipt, Big Lots has no way to know if you bought it elsewhere or stole it. Are you kidding me?! max-width:60rem; I will be sending a letter to Alabama Attorney General and Legal Assistance for the Ageing. Protect your new smartphone with the Total damage protection plan. Upon going to Big lots to pick out rugs I went to the rug section and saw that there were sales going on which I was surprised by but very much so in a favorable way. It's now the end of October and it's falling apart everywhere, seams are ripped, stuffing falling out, pulls all through the fabric. I Have Multiple Myeloma Rare Bone Marrow Cancer And I Just Did A Bone Marrow Stem Cell Transplant @ Stanford Hospital Which I Was Hospitalized For 58 Days. The fault obviously happened when the pkg was left on The St. Bernards' Park Apts Property. I would not have dragged the heavy box onto my car, drive all the way to big lots, then lifted that heavy box in a cart and pushed it all the way into the store just to be told they are not taking returns right now!! Due to moving, I wasn't able to put it on for about 2 weeks. There are no deductibles! a sealed one dollar bottle of spices to the store without a receipt for an exchange. Everything else was A.O.K. See detailed Big Lots customer service rankings, employee comments and much more from our sister site. 1. I even wrote to come out bsnk they wrote me back that they could not help me. 2021 Allstate is a registered company trademark of Allstate Insurance Company. has a rating of 2.66 stars from 185 reviews, indicating that most customers are generally dissatisfied with their purchases. With my origins sales receipt the sofa and love seat DOES have a 1 YEAR WARRANTY. Our second hand couches held up better that this current couch. This happened in your store by the Target super center in Huntsville AL. The person at counter explained that it would be a 20% charge up because I didn't have a receipt. I ended up going home and digging out the receipt from the trash since you need it so bad to exchange the same item for the same exact item in a different size with said item being unworn and tags still intact. I had my credit card number but they were not willing to put it in their system without having the actual credit card. Never again! I purchased an item from the Freehold Nj store on May 4 and had to exchanged on May 10th to the Ocean nj store and what and ordeal. Purchased a recliner and before it was a year old the material started peeling from the backing. The 3,859 sq. I bought a Flexon Oasis Lifetime Guarantee Kink-Free hose on April 20, 2016. Have your receipt and covered item with you. Screw you Big Lots. However without making your customers happy you will have no company at all who do you think really determines if you lose your job so stupid morons watching a camera all day r customers cause you can stay in business if you have no customers and big lots and there greedy attitude about keep the gift r give it away no reciept no return policy is ludicrous the company is just greedy and thats why walmart will shut you idiots down sorry the shirt i got for Christmas didn't fit big lots don't worry i threw it away for you you happy. I bought a pool yesterday and filled it up. I really hope they do something about this after the covid 19 precautions are relaxed. How does Allstate Protection for mattresses work? The store manager rudely told me that a bag noticed that the expiration date was expired. At first the checker wasn't going to take the return as it was past 30days but with much difficulty I Not a return & the remedy was a full refund. so if the guy below wants to return a gift he recieved thats why there is a thing called a gift reciept.. if you dont have a reciept, your purchase can be looked up from the Debit/Credit card you used or by your big lots Buzz Club Card. Abt Electronics. I bought it that way. When you buy a Red Barrel Studio Roundhay Dining Set online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. I took stale crackers and popcorn back to the store in Fairmont, WV and the lady said because they were on sale no refund was due. !-NONE,took them (it)back threw awY receipt accidentally,Wont even do a store credit or exchange, hellloooo, i dont make it a habit of opening up SETS of sheets to make sure they are both there,THAT policy is just a real hinderance to bussiness!!!! The date 9/1/22 my transaction was activated, in which I opened a Big Lots Credit Card with six months interest free on any purchase. Even your "customer service line" isn't any better. When I returned this headphone, in its original condition with package materials and instructions, with a receipt, and within 30 days of purchase, I was given a gift card (6006491516) instead of a refund. The exchange policy is just not good customer service. | Big Lots Home For Full Terms & Conditions, visit AllstateProtectionPlans.com/biglots. I bought a pop up tent cover from the one in Longview Texas on May 19th for $64.94 using their reward program card. MLS # VAFV2011508 Just won't work anymore. } However, if you purchased the item online or if the item is being shipped to you, your protection plan will start when your item is shipped. How do Allstate Protection Plans work with a manufacturers warranty? Sure enough, 90 days were up recently and the renting company told us we were in fact not set up for payments that would have taken care of it in that time AND It was 70 percent of the balance they charged you. There are no restrictions provided your Plan is valid. You can cancel it here. We were completely lied to and taken advantage of. If you report an issue to Allstate that the manufacturer covers and it is within the manufacturers coverage period, you will be referred to your local Big Lots store to take advantage of the manufacturers coverage included in the items purchase price. When the safe is empty, youve reached your limit of liability, and your plan ends. Manage My Account. Its on but you cant even use it anymore. However, you can return the item and repurchase it with an Allstate Protection Plan added, up to 30 days after the items date of purchase. The furniture issues seem bigger. LOOK AT PICTURES CAREFULLY TO EXAMINE THE FRAME FEATURES. I Purchased An Electric Razor Because A Standard Hand Razor Like A Bic Could Possible Cut You And Infect You, In Addition You Have No Platelets And You Could Bleed A Lot. After a month the cushion sunk down so far you could see the wood frame. Big Lots' return policy only allows 30 days for return. in Modesto. Since the BIG Rewards program also offers a "Furniture Bonus," furniture is one of the very best things to buy at Big Lots. BigLots!. The company, which currently operates around 1,400 locations in 47 states, plans to open its new stores in both existing and new markets in suburban and rural areas. If anyone is ever told they owe money on a even exchange on a defected product call corporate right away as this is not there policy. ReDiculse !!!!!! Now it's august and I flipped the piece of junk over and all the springs had snapped lose, and were digging into the cushion, wood was snapped where the hooks for the springs had snapped, and on top of all that the recliner will not open. It seems like the prices of all their toiletries are sky rocketing!! And I don't be treated like one in front of other customers. Furniture, Are Rugs, and Mattress Protector plan claims must be submitted within 30 days of accidental damage occurrence. Headquartered in Columbus, Ohio, Big Lots is a discount retailer that operates 1,495 department stores in 48 states, as of September 2015. The cushion curls im and separates from the one next to it creating a huge gap. Amazon. I believe it's made in China, but I would have to check. I see most of the complaints are because people wanted to return something and "accidentally threw away the receipt" or "lost the receipt" or "never got a receipt" come on people, you are grown adults, you know you need a receipt if you want to make a return, so it's not Biglots fault, but your own carelessness. Recently went to Big lots to purchase a couple of rugs. Anyways, I got home realized I grabbed the wrong size. American Home Shield - Spanish. Some constraints use. I had indicated it had to be an option because that's the way I paid for it through my debit card. We purchased a mattress less than two months ago and it was a sealy. Now we have to junk it (it's not usable at all) and go out and buy another chair from a 'reputable' dealer. ranks 698th among Discount Shopping sites. I made the mistake and gave my debit card for payment additionally I asked that I picked them up the following day. The store manager (James Herring) attempted to shame and belittle me in the presence of customers. Ridiculous!!! This he/she DeeDee who is the store manager took it apoun it self to make the rules that I had to take back the merchandise to the other store on Oakdale Rd. POOOOOOOOOOOR quality I bought two twin blankets for my guest bedroom and they shed all over the sheets and comforter because I didn't have the receipt I was stuck with them so I took everything off the bed and washed them according to the instructions and now there are little balls everywhere NEVER BUY ANYTHING THERE AGAIN! Yes, you can get a refund for your protection plan at any time. I woke up the following morning and I had changed my mind thinking and being under is very strong suspicion that I was snookered. We had to wait a week for the delivery, which we agreed to do. Complete Big Lots customer service contact information. They wanted me to wait 3 to 5 days to have it put back on my debit card. Blend furniture styles to create a unique look with a mix of modern furniture and traditional pieces for all rooms of your home. Bought a 400$ recliner from big lots in March so i could rock my newborn to sleep. It appears that the quality of materials used is very inferior. Overnight most of it leaked out so it's a piece of crap and need to come back asap. Don't blame BLs if you didn't keep your receipt. I understand policy, what I will not do however, is pay for your employees coachable moments. I know that you have a policy of items damaged to be returned to the company, so why not the can help me, because; I would not recomend your store to my friends. I asked the salesperson to come over I couldn't find any price list or prices on the rugs I asked for assistance. Store wouldn't take it back with receipt. They offer a 1 year manufacturer's warranty. Bought a $400 recliner - it lasted one year. Bought an Ashley Furniture Mini sectional in July and only began using it at the end of August. Buyer Beware for somethings purchased here!! Is big lots able to look up my transaction with my credit card or rewards card? The lady beside her register was watching rather closely I noticed. The back cushion curves in before it gets to your low back. Information provided by you must include the Plan number, date of transfer, new owner's name, complete address and telephone number. After the first 30 days of your plan: You can cancel it here. Plan begins at the end of the manufacturer's labor warranty. I understand now why people just stick to Dillard's and Macy's. 400$ for a recliner that started to fall apart after a month? Registration is not required for your plan to be active. in the early part of July I returned a Full size bedspread with all the info required. Were glad that the workers at big lots lisen only to the lose prevention and not the customers because they determine if they lose there job are not. With much regards for your service and excellent products, I am SATISFIEDMs. Darwin-Ann (GIBBS) Lott. Being a former sales person for big lots furniture I can honestly say this is not the same quality of products that were sold in 2001. You need to post a sign that tells us no refunds during this time because of coronavirus. For careers, Investor relations and other Big Lots Information, Most furniture at Big Lots comes from recognized brand names like Simmons, Stratford, Lane, Home, and Broyhill's budget furniture. Table and 4 chairs. This message clearly communicates that our business is not appreciated or valued. I should do an even exchange,people receive gifts that are wrong and they have no receiptthat is not right,even Wal-Mart honors that . Choose an option below to get started. Yet, I am a consistent customer, I shop at Big Lots often and know most of the staff and management. Anything you need as fast as you need it! .title-bar h2.hr:before { Quickly find the information you're looking for on ourFAQs page. Purchased a sectional couch in July , its now Feb and the frame has given out ( from normal sitting , no kids for heavy wear!) I didn't get the refund from her, but I got it from another lady. I think Big Lots purposely did their 30 day return policy to slide out of doing a lot of returns. Shouldn't be falling apart in the first year. This recliner is not worth 100$ let alone 400$. Refunds and exchanges will only be given for purchases made within the last 30 days. Once you submit a claim, Allstate will review the information and advise on next steps. So I never got the correct pair handed back to me. Several months ago I noticed batting around the cushion and found the zipper was stripped all the way around the cushion.Also the cushions are foam rubber making it hot and uncomfortable to sit on. And they aren't taking any returns right now. I will be contacting the store in the morning. I go in explain what happened. So, this is how you all work without telling people this??? 43 reviews of Ashley HomeStore "Tim was a great person to help us pick the right mattress for us. seeing that BIG LOTS packaging is usually designed with safety wraps and adhere to higher standards of packaging than how these boxes had EVERYTHING tossed and no containment or shock resistant wraps.
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