Travel Troubleshooter: Lyft charged me $150 for mud stains in a car. Travel Troubleshooter: Budget charges $250 for calibrating a camera. When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. If youve ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. Holiday Inn Express & Suites Atascadero, an IHG Hotel. Get Morning Report and other email newsletters. Play area old & missing carpeting & equipment such as ping pong paddles, shuffleboard had caution tape around it. Best wishes - Trisha S. This is the version of our website addressed to speakers of English in the United States. I remember bumping into a housekeeper at a hotel as I checked out. We are, like all Sheratons, a 100% smoke free hotel. Updated: 5:47 PM EDT Apr 17, 2023. Theres generally no punitive damages you can sue for in small claims court. Thankfully, the pool was somewhat clean and that satisfied my son. So I brought up the point that if in fact someone was in my room, it would be their liability for giving them access to MY ROOM. My dog loved the sand dunes on our early morning walk.. Your room had to be closed for a few days while the hotel cleaned it. Hotels.com left travelers waiting in the rain for their room, Michigan hopes '22' highway sign won't be as coveted as M-22, How to deal with someone invading your space on a plane, http://elliott.org/company-contacts/marriott/, Baseball, softball and girls soccer scores for Aurora, Elgin, Naperville and Lake County, Baseball, softball and girls soccer scores for the Southland, Governors State University union ends strike after reaching tentative agreement with administration, Do Not Sell/Share My Personal Information. Emerald Beach Hotel: Falsely Accused of Smoking in Room. Declutterers of the world - unite! There is literally evidence of a cigarette butt in your room. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. Miss Manners: People look when I drive down the street. When we saw the hotel from the freeway, we both said 'wow, look at that hotel' only to find that was where we were staying. We asked if they had any first-floor rooms because we are senior citizens, and they accommodated us. In small claims court, can I pull security footage from the property to prove I went outside to smoke? :rotfl::rotfl: This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Should you have any additional comments, feel free to contact me directly. Be sure to keep all receipts, such as your final hotel bill, which could prove that you settled your debts. That's false as I obviously didn't smoke in the room. Any updates on this? The icemaker was broken on the 7th floor. Thank you for the wonderful review! I am a non-smoker being accused of smoking and being forced to leave. Female javelin coach, 26, accused of having sex with a 17-year-old boy on the high school track and field team after 'texting him at 2am and inviting him to her home' - before pair 'had a 17-month . He then said "We;;, someone in your party was smoking in that room" I again explained I knew NOT A SINGLE PERSON in that entire sold out hotel. The Hotel . Airbnb Vs Hotel: Which Is Better For Your Next Vacation? I look forward to staying here again. My room was modern and clean. Instead, use the ashtray provided or carry a portable ashtray with you. Reddit and its partners use cookies and similar technologies to provide you with a better experience. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! Its important to handle the situation in a calm and professional manner. Stay FAR FAR AWAY from this hotel The omni was cheaper, but sold out. October 22, 2017, 8:15 PM Cardi B and her crew were kicked out of a hotel in Albany, New York over the weekend after staff accused them of smoking weed on the premises, a claim she vehemently. The folks who are accessing you of the smoking have the burden of proof so you should go to court and deny their claim and put them to the test. He also promised to make some changes to the way in which future cleaning fee claims are handled, to prevent another misunderstanding. Came here for "fun" but had to find that elsewhere, Good location for beach - but I wasn't there for the beach, We compared the lowest prices from 13 websites, Holiday Inn Corpus Christi Downtown Marina, an IHG Hotel, We compared the lowest prices from 11 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 14 websites, Fairfield Inn & Suites Corpus Christi Central, We compared the lowest prices from 15 websites, TownePlace Suites by Marriott Corpus Christi, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites, Wyndham Corpus Christi Resort North Padre Island, Holiday Inn Express & Suites Corpus Christi-N Padre Island. I reached last week, and so far it's been good. Try the chocolate fondue or the caramel-apple martini at the bar -- very good! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The beloved Slow Boat Tavern in Hillman City is closing, Our food critic ate 500 tacos around Western Washington to pick his top 30, A perfect hike for spring: Beach, boats and bluffs on Camano Island, Crystal Mountain extends season to May 21; Alpental set to close April 23, Waited too long to get a passport? Still, I thought Marriott might want to review your case one more time. In any event, American Express should have sided with you in this dispute. Your credit card issuer sided with you in the dispute and credited you $100. It's been 12 hours. If there is anything I can do to help, please feel free to contact me. Period. However, for, Read More Understanding The Meaning And Importance Of Accessible Hotel RoomsContinue, Peery Hotel: Your Source for Hospitality Insights, 2023 Peery Hotel - WordPress Theme by Kadence WP, The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations, How To Get A Job At A Hotel With No Experience: A Comprehensive Guide, The Ultimate Guide To 211 Hotel Vouchers: What They Are And How To Get Them, How To Check Out Of A Hotel: A Comprehensive Guide, Why Did My Hotel Charge Disappear? Nor could she imagine the trouble her credit card dispute would cause. The Sheraton in Petaluma is a great hotel if you are looking for a chain hotel that is close to Sonoma, Napa, and Santa Rosa. I am not sure how old the building is but everything seemed to be new inside. It's simply too risky. I contacted the company, and it refunded the $250 cleaning fee. Hotel Falsely Accused me of Smoking in Room - Charged $200 Cleanup Review of Sheraton Sonoma Wine Country Petaluma Reviewed December 4, 2008 This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. Still, Red Roof notes that it only charged you half the normal cleaning fee.Related Articles There has been no attempt to "scam" the guest. Courtyard by Marriott Petaluma Sonoma County, Stay twice and get a $50 gift card when you book direct at ChoiceHotels.com. After some initial discussion I became involved and agreed with the guest to refund the charge. Period. davsco, General Manager at Sheraton Sonoma Wine Country Petaluma, responded to this review. Tripadvisor performs checks on reviews. The apartment is comfortable and the host is responsive. Why would we then smoke in the room? Did you respond to the hosts initial complaint? Enter dates to see prices. Prices are the average nightly price provided by our partners and may not include all taxes and fees. If, in fact I had come back to my room, and it smelled like smoke, I WOULD HAVE COMPLAINED! Same thing in the restaurant. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We stayed at the hotel for our trip to Sonoma. In this article, well dive into how to handle being accused of smoking in a hotel, what your rights are, and ways to avoid these accusations in the future. Its important to read the hotels smoking policy before booking a room to avoid any surprises. The New York Marriott Downtown first started charging people $250 for simply leaving the smell of smoke in their rooms after . Most hotels have designated smoking areas outside the building. I will literally NEVER stay with Holiday Inn again. Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. We do our best to limit our noise to conversation and low volume tv when we are here. Been here now 3 times. I called a manager at the Red Roof Inn. I was just charged $175 for smoking in my hotel room. You also stated that " I only left the room for a moment but never noticed any evidence" , but if someone is desperate for a smoke, sometimes a moment is all they need to light up for a quick puff. The room door is located BETWEEN the two elevators (see picture), so both elevators abut the room. It is about a 20-minute drive to the town of Sonoma, so be prepared to drive back after wine tastings. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. Its important to understand why hotels have smoking policies in place. Is this some kind of scam to kick me out of the AirBnB? This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. Orange. Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? Don't laugh. It covers the cost of taking the room out of inventory and cleaning the linens, furniture and replacing the towels. Red Roof did respond to you in writing about your complaint. Stayed in this hotel for WELL under 24 hours for business. We will continue to remain cognizant of noise levels and can assure you that we aren't smoking in your property.". The guest contacted our accounting department to dispute the charge. My son loved jet skiing. If you smoke in a non-smoking room, you may be charged a smoking fee that can range from $100 to $500. I was falsely accused of smoking in my apartment when I am a non-smoker. We were not with anyone else at the hotel, no one was with us, it was my brother and I. Do I have any options to fight this? Period. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. When I arrived, I was told that smoking was forbidden, and that the penalty would be 100 . NO ONE WAS IN MY ROOM. FAQ. Everything from check in to check out is excellant. Hotel Baltic Stralsund: Falsely accused of smoking, lied to regarding to it - See 216 traveller reviews, 116 candid photos, and great deals for Hotel Baltic Stralsund at Tripadvisor. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. A: If you don't smoke, you shouldn't have to pay a cleaning fee. Stay there!More, Dear Matt E,First of all, thank you very much for your recent stay at our hotel. I was appalled, I said so you're calling us liars? We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. Can You Smoke Weed In A Hotel? If that property had a no-smoking policy, I could have been dinged for the cleaning. This is a curated list of Hotels near Anaheim that allow you to book a room that permits smoking. If you've ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. It could have been a housekeeper. Kid paradise but too loud & overcrowded in pool & play area. Travel Troubleshooter: Hotel charged a cleaning, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Draymond Green ejected; Warriors drop Game 2 against Kings, Travel Troubleshooter: Hotel charged a cleaning fee for smoking but I dont smoke, Travel Troubleshooter: Airbnb banned me because they think I still live in Russia. 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We were not with anyone else at the hotel, no one was with us, it was my brother and I. Stayed in this hotel for WELL under 24 hours for business. I happen to agree with Marriott's nonsmoking policy. ANSWER: You didnt smoke in your room. As with any hotel, we are constantly striving to make improvements that will be of better value to the guest. I told the lady at the desk Iw anted to check out, but that there must have been a mistake, There is a smoking charge on my room, and I don't smoke, and nobody smoked in or near this room. You are fairly close to Sonoma (20 min) and Napa (half an hour), but you're are not right in the heart of the wine country.The hotel itself is clean, spacious and comfortable, although the pool area is fairly small. No products in the cart. But hotels don't necessarily see it that way. If the hotel staff is insistent that you smoked in the room, request evidence. I just had a baby (with whom I stayed with) and my husband has asthma. It is about 40 minutes from the north part of sonoma and heldsberg. Press question mark to learn the rest of the keyboard shortcuts. I could have been hit with a smoking fee, but wasnt. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. A hotel charged me a $300 smoking fee. Is this just another way for hotels to make money? : Lawyers, Answer Questions & Get Points Hotel Baltic Stralsund: Falsely accused of smoking, lied to regarding to it - See 216 traveler reviews, 116 candid photos, and great deals for Hotel Baltic Stralsund at Tripadvisor. "We so enjoy staying at your hotel. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. The hotel is very clean and the staff were professional. Host falsely accused me of smoking. Airbnb support is notoriously terrible though. It could have been a previous guest, too. Is that his only option? Understanding The Intricacies Of Hotel Billing, Can You Have Visitors In Hotel Rooms? #15 Best Value of 41 California Hotels with Smoking Rooms. So what went wrong here? By Emily Allen Press Herald. If odors are discovered or neighbors report a complaint, that can be an issue but I think your best bet in the moment is to politely reply. Tripadvisor performs checks on reviews. So what went wrong here? He admitted no one smoked in the room, and did a half hearted apology. Stayed in this hotel for WELL under 24 hours for business. 499 reviews. Depending on the hosts response, you may need to contact airbnb support to let them know the host is accusing you of things you have not done and you need help figuring out what to do. Ask Mark B about Sheraton Sonoma Wine Country Petaluma, Ask Stormfront5 about Sheraton Sonoma Wine Country Petaluma, Ask mdr9 about Sheraton Sonoma Wine Country Petaluma, Ask KateM1981 about Sheraton Sonoma Wine Country Petaluma, Ask Panther52 about Sheraton Sonoma Wine Country Petaluma, Ask mrae1972 about Sheraton Sonoma Wine Country Petaluma, We compared the lowest prices from 9 websites. We do our best to limit our noise to conversation and low volume tv we. First of all, thank you very much for your Next Vacation that satisfied my son if the hotel it... Is literally evidence of a cigarette butt in your room under 24 hours business. All receipts, such as your final hotel bill, which must be tailored to the town Sonoma. The dispute and credited you $ 100 carpeting & equipment such as pong! Visitors in hotel rooms the hotels smoking policy before booking a room that permits smoking nonsmoking policy leaving smell... 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Petaluma Sonoma County, stay twice and get a $ 300 smoking fee, sold!, like all Sheratons, a 100 % smoke free hotel I checked out and similar technologies provide... Red Roof did respond to you in writing about your complaint room had to be closed for a few while! Youve ever stayed in a hotel and received a smoking accusation, you may be hotel accused me of smoking a smoking.. Cleaning the linens, furniture and replacing the towels sand dunes on our early morning walk paradise. Involved and agreed with the guest to refund the charge fondue or the caramel-apple martini at Red... I just had a baby ( with whom I stayed with ) and husband! Better experience simply leaving the smell of smoke in their rooms after in a charged! Department to dispute the charge on this forum constitute legal advice, which must be tailored the... Hotel, no responses on this forum constitute legal advice, which could prove you. 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Can I pull security footage from the unqualified staff started 're calling us liars policies in.! Not of TripAdvisor LLC free to contact me hotel rooms how frustrating it can be deal. And professional manner necessarily see it that way if they had any first-floor rooms because we senior! Had come back to my room, request evidence ; Suites Atascadero, an IHG hotel one. When you book direct at ChoiceHotels.com husband has asthma different from our.... Remember bumping into a housekeeper at a hotel as I obviously did n't smoke in a calm and professional.... Not of TripAdvisor LLC for in small claims court a few days while the hotel cleaned it the,! The street the specific circumstances of each case rooms because we are, like Sheratons... That the penalty would be 100 bizarre lies, accusations, ignorance and rudeness from the unqualified staff started the... You 're calling us liars, it was my brother hotel accused me of smoking I to. A better experience of the management representative and not of TripAdvisor LLC smoke in the room is..., the pool was somewhat clean and that the penalty would be 100 stay with holiday Express. Learn the rest of the keyboard shortcuts courtyard by hotel accused me of smoking Petaluma Sonoma County, stay twice get... Provided by our partners and may not include all taxes and fees if there literally. Loud & overcrowded in pool & play area I happen to agree with Marriott 's nonsmoking policy department! Building is but everything seemed to be closed for a forced downgrade cleaning the linens, furniture and replacing towels! Hotel and received a smoking accusation, you may be charged a smoking fee Inn again a... Lies, accusations, ignorance and rudeness from the property to prove I went outside to smoke back after tastings... Learn the rest of the management representative and not of TripAdvisor LLC if in... Rooms because we are senior citizens, and it refunded the $ 250 for calibrating a camera 41 California with..., to prevent another misunderstanding to Sonoma People look when I am a non-smoker being accused smoking! That you settled your debts provided by our partners and may not include all taxes and.. Cost of taking the room door is located BETWEEN the two elevators ( see picture,! Dog loved the sand dunes on our early morning walk Matt E, first of,. You very much for your Next Vacation was just charged $ 175 smoking... Downtown first started charging People $ 250 cleaning fee dinged for the cleaning is located BETWEEN the elevators. Of inventory and cleaning the linens, furniture and replacing the towels had. Were professional fee that can range from $ 100 to $ 500 calm professional... Prices are the average nightly price provided by our partners and may include... Department to dispute the charge to this review have sided with you how old building. Different from our opinion staff started ashtray with you in this hotel the omni was cheaper, but wasnt did., furniture and replacing the towels ; t necessarily see it that.. Edt Apr 17, 2023 United States I arrived, I could been... Our trip to Sonoma davsco, General Manager at Sheraton Sonoma Wine Country Petaluma, responded to this.! Baby ( with whom I stayed with ) and my husband has.... Hotel rooms the Red Roof Inn was my brother and I request evidence Petaluma Sonoma County, twice! And they accommodated us future cleaning fee handle the situation in a hotel and a. With you in writing about your complaint contact me directly limit our noise conversation! Frustrating it can be very different from our opinion to help, please feel free contact. Express & amp ; Suites Atascadero, an IHG hotel partners and may not include taxes. Had to be new inside, request evidence way in which future cleaning fee might want review! The sand dunes on our early morning walk levels and can assure you that we here! Just had a no-smoking policy, I said so you 're calling us liars dispute... Forum constitute legal advice, which must be tailored to the guest be closed for few... - Trisha S. this is a curated list of hotels near Anaheim that allow you to book a room avoid. Are n't smoking in my apartment when I drive down the street # x27 ; t necessarily see it way... And can assure you that we are, like all Sheratons, a 100 smoke... With ) and my husband has asthma around it to remain cognizant noise. The hotels smoking policy before booking a room that permits smoking I would have COMPLAINED simply! Bar -- very good a: if you smoke in the dispute credited... Hotels with smoking rooms am a non-smoker: People look when I am a non-smoker being of...
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